Frequently asked questions about LifeInPocket® for BlackBerry

1. Why LifeInPocket® cannot connect to Internet?
   When starting LifeInPocket® , please make sure that you permit LifeInPocket® to connect to Internet otherwise it's access to Internet will be blocked and will cause various problems. You can change permissions at Settings --> Advanced --> Applications --> LifeInPocket® --> Permissions .

2. This is the best BlackBerry Nav App I have used. My only problem is when I use it today, it said there was an update. So I did the update and now when I go to do anything related to Nav, getting directions or map. It starts searching for satellites and then the circling arrow stops
   Depends on your Phone's settings, the BlackBerry OS may not handle permissions correctly when upgrading LifeInPocket because the new release is much more power and requires more permission to be granted by OS. You need re-install� LifeInPocket. Please follow these steps:

   1. Open the Options application on your BlackBerry (on some models, it is inside a "Settings" folder).

   2. Select Applications (if necessary, select Advanced Options first).

   3. Scroll down to highlight LifeInPocket, then press the Menu key and select Delete.

   4. Choose Delete when asked if you want to do so, then select Delete again to confirm.

   5. When asked if you want to restart, choose Yes (or pull out the battery while the device is still powered on).

   Wait for the device to restart, then reinstall LifeInPocket.

3. Cannot sign-in with Storm2 because I cannot move highlight to desired text entry area.
   To enter text, you must touch ":" (the beginning of each text field) with left thumb to move cursor because current Storm2 OS can only detect your touch in these areas.

4. I can sign-in on my PC but, with the same ID and PASSWORD trying to login on my phone, I got invalid user name or password!
   Both user name and password are case sensitive while BlackBerry capitalize the first letter you entered. Please double check!

5. Got "Error starting LifeInPocket: Module ... attempt to access a security API " after installation, how to solve this problem?
   Start from 0.68 release, WiFi is supported while carriers may provision WiFi differently to cause problem as you download through their gateway by using carrier's browser such as MediaNet.
   You can solve problem by following steps,
   Delete LifeInPocket then go to,
   Option > Advanced > Browser
   Set BlackBerry (or Hotspot browser) then download again.

6. Why I have never received my download link by SMS?
   Please make sure that you select “download to phone” (instead of download to PC)! Also sign in then select “User Profile” link to make sure you selected the right carrier and entered correct phone number. You should have received SMS with download link. If you don’t, you can type the link or copy and paste the link then send to your mobile email .

7. Why I cannot get GPS?
   You need to make sure that you have the internal GPS on. You can check this at
   Blackberry home à Settings --> Advanced --> GPS
   You also need to permitting LifeInPocket® to access GPS and network, you can change permissions at
   Blackberry home à Settings --> Advanced --> Applications --> LifeInPocket® --> Permissions
   You will need to make sure that you exit all other applications that use GPS function (they may still working on the background which occupies GPS port), applications such as UberTwitter is known to block other applications' GPS access even they are closed. Of cause, your phone need to view open sky in order to receive signal from multiple satellites

8. Why it always gives me 'network error' when trying to log in?
   You must permit LifeInPocket® to access LifeInPocket® and other sites by HTTP when started the application otherwise you won’t be able to access our server and other services. You won’t be able to sign-in by phone. You can also change permission clicking on BlackBerry’s  “Settings” icon,
   Settings --> Advanced --> Applications --> LifeInPocket® --> Permissions

9. Why I encountered "909 Authentication Error" while downloading to BlackBerry?
   Sign-in to your PC web account then select "User Profile" to make sure you selected "BlackBerry" and correct model first because you will get this error message when downloading LifeInPocket for other phones.
   If you selected Blackberry as your phone maker and correct model then this is a known BlackBerry OS bug and RIM has a work around, please see BlackBerry site here.

10. I upgraded to a Tour 9630 and lost my info. What should I do?
    LifeInPocket® is personalized and synced, once you sign in to your new phone's LifeInPocket® , it will sync all your previous settings and personalization to your new phone. You can also select sync. icon to sync. Anytime. Sign in to https://www.lifeinpocket.com/html/ to change your personalization. Go to password recovery center,  id recovery center to recover your password or LifeInPocket ID

11. Do I stay in connection with the server the whole time while I am navigating?
    LifeInPocket is the most reliable mobile navigation engine, part of the reason is we have very little reliance on cellular network. We connect to network, only to calculate the route; which is generally no more than a few seconds. If the route needs to be recalculated because you have changed your plans or ignored the directions, you would need to connect with our server again. On the contrary, other navigation applications have to connect to the server via unreliable cellular network all the time which induces problems and drain battery quickly.

12. I downloaded & installed LifeInPocket to my Storm. In starts up, it won't let me select anything in the opening menu.
    Sign-in tLifeInPocket for Storm is designed for touch screen interface while in rare case, Storm OS’s bug force apps to run under compatibility mode which is for those apps without touch screen support. You need to disable compatibility mode. Options>Applications>highlight (don't click) LifeInPocket. Hit BB button then disable compatibility mode. If still not working, do a Battery pull before and after prescribed steps.

13. During upgrade I get this error: 907 Invalid COD Illegal host string (or Java exception etc.).
    These errors are caused by a known problem in the BlackBerry OS. To resolve this problem, you will need to uninstall the older version of LifeInPocket and reboot the phone. Then you will be able to install the newer version of LifeInPocket.

14. My BlackBerry does not have Internal GPS, how do I pair it with external Bluetooth GPS Receiver..
    Please see instruction here!